Contact support
Updated 20 September 2026.
Technical support and live chat both live on this page. Include your order number and we can move faster on orders, redemption, activation or refunds.
Technical support email
Use this for orders, activation, redemption, refunds and billing. Email leaves a record, which helps on anything that needs evidence.
Live chat (Telegram)
Best for pre-sale questions and quick answers. For anything involving money or activation, send an email too so there is a trail.
Ticket desk
Sign in and open a ticket under Account → Tickets. The whole history stays on the ticket, so nothing gets lost.
Response time
Replies within 24 hours on working days (GMT+8)